We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Dear Brittany, Words cannot convey our thanks and appreciation for your care and compassion towards Mum and our whole family. We will never forget your kindness and the ease of planning the service. You are a credit to your profession!
Ken, Mimi & Carol
To the staff at Brockie Donovan, Thank you from myself and my family for making our transition to being without my husband so much easier! Your calm, compassionate, non-pressure environment was so comforting and so helpful. Your 'ready to help in any way needed' was reassuring. Special thanks to Jeremy, who was always available and to Kelly, who did a fantastic job with the jumble of photos to deliver a wonderful video tribute!
E. Isaac & family
Dear Jeremy and all the staff at Brockie Donovan, On behalf of my family, I just want to thank you so much for providing such amazing care to my Mom and to our family as we celebrated a life well lived. Every detail of the service was taken care of beautifully and we felt so supported through it all. All the best as you continue to do wonderful work in the community.
Take care and stay well!
Naomi, Hugh, Colin and the whole Russell clan
September 20, 2019
Dear Kelly & Wade, Everything about the Celebration of Bob's Life was perfect...a blend of grace and elegance sprinkled with humour and lots of love. I, along with the family, appreciate the 'professional and friendly' touch that was always there for us throughout this emotional journey. There were many times when the two of you went out of your way to provide the much needed support, for which we are very thankful! I have viewed the fantastic video tribute to Bob on your website and am so pleased that it is there to be shared! You are such a talented lady, Kelly! We love the 'fishing' picture on the order of service. We will certainly treasure the lovely photos of the front table at the church and those with the magnificent urn and beautiful roses at the graveside.
In appreciation for your caring,
Donna Vrooman & family
January 31, 2019
To Each of you, individually and together as colleagues, I wish to express my appreciation to you for the care, respect and thoughtfulness you have shown me and my family through the most difficult time in our lives. Every interaction is noted, every email and phone call - the comfort of walking into your building and being called and known by name, by everyone. These gestures, these compassionate offerings have played a significant role in allowing me some calming comfort through my husbands passing and recently, my father-in-law's. Thank you for your kindness, and your role in our lives and the lives of those in our community.
With gratitude, love and peace.
March 29, 2018
Dear Ken & Staff, Thank you for the wonderful funeral service for our Mom, Phyllis. Everything was just perfect. Ken, thanks for helping plan the service, you were just great to deal with - so caring with also a great sense of humour. To all your staff members, great job with the video and displays! Your caring and thoughtfulness will never be forgotten. PS - Mom would have been proud of the great funeral service for her.
Kathy & Debbie
January 02, 2018
To the extraordinary folks at Brockie Donovan, A belated but no less sincere Thank you for all your remarkable care and compassion over the last year. You have ALL made a positive impact in my life during what has been a trying time. Your thoughtful follow up during the last few months has been greatly appreciated. The accolades afforded to Brockie Donovan have indeed been deserved.
Thank you again!
February 01, 2018
To the staff, In particular recognition and appreciation to the efforts of Ken, Kelly, and Michelle. We, as a family, experienced kindness, professionalism, caring, compassion and assurance that the details of the service for our Dearest Lena were in capable hands. We felt supported throughout the entire process. Thank you.
Sincere gratitude from,
Kevin, Trudy, Harley, Dillon & Ralph Lumb
September 17, 2018
Dear Wade & Staff, On behalf of my family, I would like to thank you for all your services during our loss of Hilt. You and your staff could not have been more helpful. Our personal advisor, Ken, was wonderful to us. His professionalism and kindness made the planning process effortless. We appreciate all that you and your staff did for us. Thanks also to Kelly and Ken for their follow up calls and advice.
Marg Stewart & Family
February 27, 2017
Dear Wade, Kelly & Staff, Words can barely express the gratefulness we feel towards Brockie Donovan's staff and services as we dealt with the loss of our Mother, Bernice McDonald. From the initial contact with Ken, we were treated with the utmost respect and kindness. Through our meeting with Brittany (we were there for 3 hours) and the many modifications that were considered and debated ... she was a terrific! Brittany was continuously thoughtful, considerate and professional. And Mom looked so rested and at peace when we gathered prior to the burial to express our final good-byes. Lisa did a superb job as well. Several times she re-created the service card; only to have it altered once again as someone thought of something else they'd like included. She always had a lovely smile and was so accommodating and diplomatic - right to the very end as we frantically worked to get the obituary into the Brandon Sun before the cut-off time. I don't think we actually made it - but Lisa made sure it happened for us! Jeremy was a true gentleman in every way as he led us through the day of Mom's visitation, burial and service. He was so respectful, so helpful and just plain nice! Your venue itself is restful, peaceful and beautiful. The soothing music, the comfortable furniture, the coffee provided, the various rooms ... one certainly notices that Brockie Donovan has put much thought into making a difficult situation less upsetting and more reflective. Thank you so much!
Mayvis MacLellan & family
On behalf of the family, I want to Thank You for managing Gerry's funeral arrangements. "Thank you" is not enough for all the help, guidance and sympathy shown to the family. We will always be grateful for all of the hugs and words of comfort. Everyone at Brockie's was very caring and helpful. I cannot find the words to express my sincerest thanks. You helped make a difficult time a little easier. Everything was perfect.
God Bless you all.
Donna, Tracy, Scott & Family
October 20, 2016
Dear Wade, Kelly, Brittany, Carrie & All Staff, We will always be grateful for your unwavering support an guidance following the loss of May. There are very few people that posses the desire and abilities to do what you do and everyone at Brockie Donovan do it so exceptionally well. Thank you to all, but a very special thank you to those involved in May's service. Brittany took such good care of us from picking us up to dropping us off at the end of the day.
Don & Barbara Bissett
June 22, 2016
Dear Jeremy, Thank you for the guidance and care shown to our family during the passing of our much loved wife and mother, Edna. It is still hard to believe that she is gone but the Celebration of her Life and having her laid to rest in such a dignified way has been a comfort to us. Many blessings as you continue to support families in need!
Charlie Cookson, Bev Broughton, Dave & family
June 22, 2016
Dear Wade, Kelly & Staff, Thank you so much for your professional assistance with our Mom's funeral. You made a loss so easy to deal with. With your skilled guidance everything flowed so smoothly. On behalf of our family my sincere "Thanks".
June 01, 2016
Dear Wade, Kelly & Staff, Our family thanks you so much for the care and compassion you showed us while offering gentle and supportive guidance in planning the "Celebration of Life" for our dear mother / grandmother, Dorrine Pugh. From the moment our mother was taken from Hillcrest Place to her final resting place at the Brandon Cemetery, we received your most professional and heartfelt service. Your support during this process made one of life's most difficult challenges easier for our family. Bless you.
Bill, Brenda Pugh & family
May 18, 2016
All of the staff were absolutely amazing and so compassionate. When you are grieving, sometimes it is hard to remember all the little details that make a service memorable and they were so helpful. A very special thank you to Sonny, who was able to make all of our special requests for Dad happen. Our family really appreciates all of your help.
January 13, 2016
Brockie Donovan consists of exceptional people who gave my family the care we needed during our time of crisis, and went well beyond what I expected when it came to caring for my father, who died in the United States while on vacation. Brittany personally went to bring my father back home. Death is a business - but never once did we feel we were being exploited or mistreated. They were so patient, helpful, kind, and reasonable. My father had a beautiful funeral. Thank you Brittany, Lisa, Jeremy, and Ken. My family will forever be grateful for your kindness and service.
September 11, 2014
Dear Friends, I was so touched by your beautiful remembrance of Archie by planting a tree on the family's behalf. What a kind and loving expression of dedication you have shown. I am still very emotional, but you have all made everything so much easier to accept by your thoughtfulness. On behalf of all the extended family and myself, I once again say "Thank you". Words are really not enough, but I hope you will accept our gratitude and love. Your kindness and love will always be remembered.
God bless you all!
June 09, 2014
Dear Wade and Lisa, Thank you both VERY much on behalf of the Ferg gang for your wonderful care and service in planning and celebrating our dear Mom's service. It was a pleasure to have you as our party planners!! She would have loved it. Best wishes, Kris
May 22, 2014
Dear Wade, Kelly, Lisa & Staff, Wade, we really appreciated you coming out to our home to discuss arrangements and we're glad you got to meet Rich personally. Kelly, your hard work and efforts at the service was greatly appreciated. And Lisa, your kind and compassionate manner helped make a difficult time that much easier. All of you and the staff at Brockie Donovan were very professional, kind and compassionate. It was a pleasure dealing with you at a very sad and difficult time.
Debbie & Blair Osiowy
April 01, 2014
Dear Wade, Kelly and Staff, Thank you so much for your kind and caring way. Your support felt endless and you guided us through our difficult days. I can't thank you enough. You all went above and beyond and we will be forever grateful.
With sincere thanks.
Jen Pilling & Alex Graham
December 19, 2013
Dear Ken & Brockie Donovan Staff, Words of appreciation seen so inadequate at this time. We are truly grateful for all the support and consideration you showed us during this difficult time. Your kindness and caring you and your co-workers have shown our family is deeply appreciated. You are all truly a credit to your profession.
From the bottom of our hearts, thank you.
The Marshall Family
December 13, 2013
We would like to thank you with all our hearts, for your help during the difficult time of Gemma's passing. You did not have to travel during a storm to bring our baby girl back home to us. I can't even begin to express how much all of your help meant.
Once again, sincerely thank you.
August 16, 2013
Our sincere appreciation for your work ethic and professionalism you gave to our family during our difficult time. Your kindness and friendship was greatly appreciated and will not be forgotten.
August 16, 2013
Thank you so very much for all you have done for us. You went above and beyond being helpful and kind! The staff are all fantastic and friendly.
August 16, 2013
Thank you for spending time with us and creating a meaningful service. We very much appreciated the time you took with the card and the illustrations. You are a very creative team and caring people. My grandmother would have loved your work and been so pleased.
April 11, 2012
The family of Ina Lacquement wanted to say a "big Thank you" for looking after us with our Mom's passing. We could never have gotten through this sad time without all of your help and your kindness. The video presentation was one example of what people do for each other without being asked and it was beautiful. My last memories of my Mom were how lovely she looked - thank you so much - she would have been pleased!!
March 14, 2013
Thank you very much for all of your compassion and hard work that you put in to making Rick's funeral perfect. We appreciated everything you did and you made a difficult endeavour bearable. Ricky would give you a "10".
Thanks again, Simone & Family
April 30, 2012
How do you thank special people who go out of their way, above and beyond the everyday sympathy? We were so blessed to have you reach out to us in our difficult time of need. You are wonderfully compassionate people who made us feel we could confide in you during the emotional and trying days of losing our beloved Peter. With our deepest thank you, Carol, Kathy, Dave & Kellie